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Retail Consulting & Mystery Shopping

Our expert team of Retail Consultants and undercover Mystery Shoppers is available on the Sunshine Coast, Brisbane and the Gold Coast to help you improve and manage customer service and efficiency within your business.

Our Mystery Shoppers will evaluate customer service through all stages of the sale from the initial greeting as customers walk in the door to the efficiency and effectiveness of service delivery at the counter, giving you a clear picture of areas that can be improved upon.

Evaluations centre on areas of customer service such as:

Congeniality
Product knowledge
Helpfulness
Upselling
Ad-on sales
Conflict resolution and complaints handling

Our Retail Consulting and Mystery Shopper service will provide you with a complete diagnostic evaluation of staff efficiency and customer service with full recommendations. Our service can be structured to suit the needs and requirements of your business and we can guide you through the process of staff retraining and organisational restructuring. Contact us today to find out how our Mystery Shopping experts can help you.


 

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